JOB PURPOSE

Main Job objectives will consist of

• Responding and resolving customer initiated queries and complaints through email channel
  • Achieve daily email target (productivity)
  • Achieve and maintain email quality standards (quality)
  • Adhere to shop floor discipline
  • Follow the instructions given by superiors
  • Any additional Activity as and when required
• Ensure your response to the customer does not leave to any financial impact to the organization.
• Improve customer experience which leads to increase in transactions
• Operations: - Pro-actively follow-up with the operation’s unit for resolution